Our 48-Hour Re-clean Guarantee

If you’re not happy with your windows, tell us within 48 hours of finishing your clean and we’ll come back and re-clean them, free of charge. It’s a free re-clean, not a refund. You pay after the clean, so you always see the result first.

Glass lives outdoors, so new dirt arrives quickly. If we guaranteed windows for 7 or 14 days, nobody could tell the difference between something we missed and dirt that landed afterwards, and that wouldn’t be fair to you or to us. Our own mistakes show up quickly. A streak, a missed corner, or spotting from a dirty frame or a worn brush shows as the glass dries, usually within an hour or two. So 48 hours gives you plenty of time to have a proper look.

• Streaks, smears and dry marks on glass we cleaned
• Missed glass, corners and edges
• Frames, sills and external doors we agreed to clean, if they were left dirty

• New dirt, bird droppings, pollen or rain marks that appear after our visit and are reported later than 48 hours
• Inside glass, unless internal cleaning was part of your booking
• Misted or blown double glazing (moisture between the panes)
• Marks that normal cleaning can’t remove, such as hard water scale, etching, paint or building work
• Areas we couldn’t reach, for example a locked gate or a car parked against the wall

Marks on glass can come from things we can’t control: sprinklers or hard water, bird droppings, pollen, tree sap, or a neighbour’s building work. Rain can also leave marks if it falls on dirty frames or sills and washes the dirt down the glass. That’s one reason we clean frames and sills every time.

A first clean takes longer, and it can look different from later ones. If your windows were cleaned before with a squeegee and detergent, some of that product can stay trapped in the rubber seals and frame edges. Our pure water gradually flushes it out, and it can run onto the glass as it dries, leaving marks that weren’t there when we left. This doesn’t mean the job was done badly. It usually settles after a couple of regular cleans. If it happens, tell us within 48 hours and we’ll come back and re-clean.

1. Contact us within 48 hours of the clean. Email:info@shinywindows.uk, message us on WhatsApp or call 07826 852378.
2. Send your name, address, the date of the clean and a photo or short video of the area. Daylight photos taken from outside help most.
3. We’ll look at what you’ve sent and tell you honestly what we think caused it. If it’s down to our work, we’ll book a time and re-clean for free. If it’s something else, such as new dirt or weather, we’ll explain, and we’re happy to call back at our normal price if you’d like.

We clean in the rain, unless conditions are unsafe. Rain doesn’t ruin a clean the way people expect. We rinse with purified water, which leaves nothing behind as it dries, and rainwater is relatively clean, so a shower on freshly cleaned glass normally dries without marks. Rain only leaves marks when it carries dirt with it, for example from dirty frames and sills, from dusty or polluted air, or from the roof and brickwork above the window.

• Heavy downpours: it’s hard to see what we’re doing and the ground gets slippery
• High winds: the pole and spray become a safety risk for us and for your property
• Freezing temperatures: ice on paths, and water freezing on glass and frames

If we call off a visit for any of these reasons, we’ll rearrange it at no charge.

The 48-hour guarantee still stands. If you spot marks after rain, send us a photo and we’ll check. If the marks are from our work, we’ll re-clean for free. This guarantee doesn’t affect your statutory rights.

Gutter Cleaning: We guarantee that your gutters will remain free-flowing for three months after our service. If you experience any blockages or overflowing during this period, we’ll re-inspect and clear your gutters again, free of charge.

For all our other services, such as conservatory, solar panel, or exterior cleaning, if you’re unsatisfied with any aspect of our work, let us know right away. We’ll address your concerns and reclean any problem areas to ensure your satisfaction within 48 hours.

If you have any questions or need more information, please don’t hesitate to contact us.