Window Cleaning FAQ’s

There is no need for detergent to use only water, which is safer for the atmosphere and makes windows cleaner because there is no detergent residue to stick to soil.

Frames and sills are washed at the same time as your window, and will not be scratched by standing on a ladder.

It is possible to clean Windows which are inaccessible to ladders, like windows above conservatories.

Using the pure water system eliminates the risk of an accident involving a window cleaner on your estate. It’s important to note that many traditional window cleaners are uninsured, which could mean a legal headache on your premises if one is injured. 

The pure water provides shiny results. In our opinion, windows which are cleaned with pure water stay that little bit cleaner from a week to a fortnight longer than cleaning methods using a water detergent.

Water is passed through a series of filters to remove all impurities, leaving it completely pure, without any bits. The purified water is then pumped to a soft brush onto a telescopic pole. The brush agitates the mud, and it is rinsed away by filtered water. Pure water is then left to dry naturally on the windows without leaving any streaks or watermarks.

We can’t guarantee you’ll be cleaned every clean on the same day of the week, but we do provide an SMS notification service for people who need it.

On the day of the cleaning, we place a call card invoice through your post box. Customers can conveniently pay online via GoCardless on our website, via BACS and your bank’s Standing Order. Please use your house number, street name and postal code as your payment reference.

Yes, we do, but this is cleaned and quoted separately on request. It is not included in your standard window cleaning quotation.

There are several possibilities. We can call or text ahead, and arrange that you leave a garden gate open, or use ladders to reach it. We will work out any arrangements with you in advance. If we can’t get access to the back of your property due to locked doors, we’ll clean the front and side of your home and charge approximately 75 % of the total clean price.

Every property is different, and prices vary according to size and number of windows to be cleaned. Access issues are also to be taken into consideration. We’ll be happy to come and have a look at your house and provide a quote free of charge.

We take payments to meet your personal needs. Residential and domestic customers can pay by cash. The payment can be made online via GoCardless on our website, via BACS and your bank’s Standing Order. Please use your house number, street name and postal code as your payment reference if using an online method of payment.

We get asked this question very often, and there is no proper answer as it depends on a range of factors.

To begin with, it all comes down to you and your personal preferences; some people would have their windows cleaned every single week if they could or had the time to do it.

Others prefer to have them cleaned once or twice a year however that isn’t something we would recommend as we get lots of houses for a first clean that are badly stained from having dirt sat on a window for too long that has now eaten into the frames. When this happens, it means the only option is either restoration or in the worst-case scenario, a complete replacement.

The rule of thumb is four weekly keeps your windows and frames regularly clean. Whereas every eight weeks you will see them being noticeably dirty and as such cleaning them then will give you the most significant impact but still keep on top of it, so there isn’t a chance for anything to stain or cause any damage.

Areas with lots of overhanging or nearby trees we always suggest are done every four weeks because the sap, leaves and dust causes them to look dirty a lot quicker.

Just call us, and we’ll book you in for a free quote. You don’t have to do anything for regular cleaning. After the first service, we will book you in a monthly slot. We will then send you a reminder by text or email before we come.

Sure, we can. The system of pure water purification is still useful in the rain. Rainwater is relatively pure, so the quality of the clean is not affected. If you’d instead reschedule, that’s fine. We’re so confident in our service, though, that if you’re not completely satisfied with your cleaning, we’ll come back and correct it free of charge.

This is very simple – if you’re not completely satisfied with our service, call us, and we’ll arrange to come and clean your windows again free of charge.

We do provide an SMS notification service. The message is normally sent the day prior to our visit.

Yes, we do, but this service is quoted separately on request.

Yes we clean windows all year. We don’t work in heavy snow, strong winds or heavy rain/thunderstorms though.

Yes, of course. You can give us a call or send us an email to inform us about your decision. Please let us know about the reason for your cancellation.

Yes, we do. Some clients are in need of a one-off wash. These are charged at a higher rate than regular service as more cleaning is often required in the windows.